CONDITIONS OF SALE BY MAIL ORDER
PAYMENT
We accept the following methods of payment: 1.Visa, Mastercard, Switch, 2. Electronic transfer direct to our Bank Account (please phone for details) 3. Cheque. We will clear all cheques prior to dispatch, (allow 5 working days for clearance) 4. Postal Order. 5. Cash sent by registered mail. Payment may be in pounds sterling or Euros. We reserve the right to allow payments by cash in other currencies at our discretion, by prior agreement and subject to relevant administration charges.
ORDERING
Please use our order form where possible, a copy of this can be found at the back of our catalogue and on the website. Ensure that you fill in all the information that we will require in order to process your order swiftly, including your name, address and contact details. It is very important to quote your engine and chassis number with every order. Orders received that do not contain our order numbers will be processed after orders that contain all of the details we require. (Please request our parts catalogue to obtain the correct order numbers. We also recommend you buy an original Factory Parts List if available for your model. Orders are also accepted via our website, email, phone and fax.
DESPATCH
All goods in the catalogue are offered subject to availability. We endeavour to despatch within 2 working days of receipt of order, and where possible are quicker than this. Please allow a realistic period of time for delivery, especially for oversees orders, and help us by avoiding premature enquiries by phone ( should your order not arrive within 2 weeks, please contact us , parcels do get lost from time to time and we will need to trace the parcel within 30 days of dispatch or we cannot claim on your behalf for its loss.) Orders may be delayed during our busy periods or where we are out of stock of any items. In the event we are out of stock of any items we will determine whether to ship your order part sent or hold it awaiting delivery of spares. Please advise when placing your order if you would like your order part sent should any items be out of stock, or whether you would prefer it to be held until the order is complete. Goods lost in transit will be subject to investigation by the company used for transit. If the investigation shows the goods customer’s claim to be valid, a replacement consignment will be sent in due course. Orders worth over £100.00 are automatically sent with parcel insurance. However, SRM Engineering Ltd, cannot , and will not accept any liability for goods lost or damaged by the Post office .Please remember to allow sufficient funds for postage and packaging., ask for postage pricing, as this varies depending on weight of package, method sent, value of goods. Any excess sent by cheque or bankers draft will be credited to your account and used against future orders. If you are paying by credit or debit card we will work out the exact postage for you at the time of dispatch and you do not need to work this out for yourself. Postage and packaging charges start at £3.00 minimum for overseas orders. There has been a major alteration in the way that all of our couriers work out carriage charges and our parcels now have to be priced on a weight versus volume basis, whichever is the greater.
PRICES AND SPECIFICATIONS
All prices and specification are subject to revision without notice. You are advised to check if your catalogue is the most recent edition, this information can be found on the inside front cover.
PARTS WARRANTY AND SUITABILITY
All new parts supplied by SRM Engineering Ltd are warranted against defects in materials and workmanship. In most cases warranty will not cover labour, failure of a related component, failure resulting from faulty fitting or misuse , nor would the liability exceed the cost of the original component supplied. During the warranty period (usually 12 months from date of purchase , NOT date of fitment.) During the warranty period , should any problem arise, you must contact SRM immediately , we will then advise the next course of action to take. With all claims , the original component that SRM supplied must be returned to SRM along with a copy of the relevant invoice. NB A word of warning to amateurs and the home mechanic .Many components require fitting skills beyond the ability and engineering resources available at home. We cannot therefore accept any responsibility for damage caused by incorrect fitting of parts supplied by SRM. In any difficulty we are only a telephone call away for advice and technical help .Whilst every effort is made to supply the correct components , due the huge variation of BSA, Triumph and Norton motorcycle models , and possibly many machines are made up from parts from different years and models , the final onus is on the fitter to ensure the accuracy of precision parts .The rule is that if it does not appear to fit , measure it with a micrometer or vernier gauge , and check with the tolerances laid down in the manufacturers manual .If you do not own or have access to this equipment , or have the experience , save yourself time, stress and money and entrust the job to someone who is well qualified.
COMPLAINTS
SRM Engineering Ltd will always give full consideration to any complaint received, but their liability will be limited in all circumstances to the refund of monies received or to the supply of satisfactory goods.
FORCE MAJURE
SRM Engineering Ltd. will not be liable for any delay or failure in carrying out their obligations which is caused wholly or partly by an Act of God, delay in transportation, labour dispute, fire, flood, war, accident, Covernment action, inability to obtain adequate stocks, materials, equipment, fuel, transportation or any cause beyond their control or beyond the control of that of their servants or agents.
EXCHANGE OR REFUND PROCEDURE
NORMAL STOCK ITEMS ONLY
Should you wish to return your purchase, you must contact us first to obtain a returns number. We will credit your SRM customer account for returns within 28 days of receipt (this credit can be offset against future orders or used for goods in exchange) this credit cannot be used until it has been applied to your account. We reserve the right to charge a 10% restocking fee to cover administration charges, (this charge is always applied when refunds are requested by cash, cheque or to your credit/debit card.) Any goods returned for credit must be returned within 14 days of receipt in an unmarked resalable condition. This does not affect your right to return faulty goods, but items will not be accepted if returned as faulty after 14 days if the defect complained of would have been obvious upon receipt. Non faulty items can only be returned after 14 days by prior agreement with us. Unsolicited late returns, or items returned in marked or modified condition may be refused by us or subject to whatever charges or deductions we may feel appropriate in the circumstances. For your own protection it is advisable to obtain a receipt when posting returns and to pack items carefully to avoid damage. We do not accept any faulty returns that have past their warranty period, regardless of when they were actually fitted. The warranty period on most goods is one calendar year from the date of purchase (not the date of fitment!) Some goods have a shorter warranty, some have a longer one, please check prior to purchase the length of warranty offered on the goods you wish to purchase. Products used for any purpose other than for what they were designed for, carry no warranty e.g. a road spare used for racing.
DELIVERY CHARGE REFUNDS
Costs incurred in delivery or return of goods are generally non refundable .Claims will only be considered if there is clear evidence of fault on the part of SRM Engineering Ltd. It is your responsibility to supply the correct order codes for the goods you wish to purchase Where no part number is supplied by you, we will supply the part we consider correct, given the information you have supplied regarding your motorcycle. If you did not supply the correct order number and we supply an incorrect part, we will not refund any return postage.
ACCEPTANCE OF TERMS AND CONDITIONS OF SALE
The placing of an order with us constitutes an acceptance of these terms and conditions of sale by the purchaser. Since no written acceptance of orders is normally made by SRM Engineering Ltd. the Contract between them and the Customer shall be deemed to be made on the recorded date of acceptance by SRM Engineering Ltd.
N.B. Please remember to add postage for mail order deliveries and V.A.T. if you live within the EEC (17.5%) VAT must be added to P&P for all UK and EEC deliveries.